{"id":643,"date":"2025-06-13T16:16:06","date_gmt":"2025-06-13T16:16:06","guid":{"rendered":"https:\/\/computicslab.in\/blog\/?p=643"},"modified":"2025-06-14T09:44:21","modified_gmt":"2025-06-14T09:44:21","slug":"morpho-device-registration-failed-press-ok-to-retry","status":"publish","type":"post","link":"https:\/\/computicslab.in\/blog\/morpho-device-registration-failed-press-ok-to-retry\/","title":{"rendered":"Morpho Device Registration Failed Press OK to retry"},"content":{"rendered":"\n<p>Are you seeing the popup message for Morpho <strong>Device Registration Failed Press OK to retry<\/strong> when using a Morpho L0 biometric device on your Windows PC? You\u2019re not alone. Many users have reported this issue in recent months, especially while performing Aadhaar authentication or other biometric operations.<\/p>\n\n\n\n<p>In this article, we\u2019ll explain the reasons behind this error and how to fix it permanently.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udea8 Why Am I Getting the Morpho Device Registration Failed Press OK to retry Error?<\/h2>\n\n\n\n<p>This error generally appears when there\u2019s a problem with the Morpho L0 device registration or system compatibility. Here are the main reasons:<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2705 1. <strong>Morpho L0 Device is Not Whitelisted<\/strong><\/h3>\n\n\n\n<p>Your Morpho L0 device may not be whitelisted anymore. STQC and UIDAI have started phasing out L0 devices, and many such devices have expired.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udc49 How to Check Whitelist Status:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit the official <a href=\"https:\/\/rdserviceonline.com\/pages\/172iserialvalidatenumber\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/rdserviceonline.com\/pages\/172iserialvalidatenumber\" rel=\"noreferrer noopener\">Morpho Device Status Checker<\/a> website.<\/li>\n\n\n\n<li>Enter the <strong>serial number<\/strong> of your Morpho L0 device.<\/li>\n\n\n\n<li>If it shows <strong>\u201cNot Whitelisted,\u201d<\/strong> you\u2019ll need to <strong><a href=\"https:\/\/rdserviceonline.com\/products\/rd-service-device-whitelisting\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/rdserviceonline.com\/products\/rd-service-device-whitelisting\" rel=\"noreferrer noopener\">recharge <\/a><\/strong>or<strong> <a href=\"https:\/\/rdserviceonline.com\/products\/mso-1300-e3-rd-l1\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/rdserviceonline.com\/products\/mso-1300-e3-rd-l1\" rel=\"noreferrer noopener\">upgrade <\/a><\/strong>your device to L1.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"987\" height=\"552\" src=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-54.png\" alt=\"Morpho Device Registration Failed Press OK to retry\" class=\"wp-image-648\" srcset=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-54.png 987w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-54-300x168.png 300w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-54-768x430.png 768w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-54-150x84.png 150w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><figcaption class=\"wp-element-caption\">Make sure to confirm <strong>DEVICE ALREADY WHITELISTED<\/strong> here<\/figcaption><\/figure><\/div>\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u26a0\ufe0f Morpho L0 devices are gradually being discontinued. It\u2019s recommended to upgrade to <strong>Morpho L1<\/strong> or <strong>Mantra L1<\/strong> devices, which are STQC certified and UIDAI-approved.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2705 2. <strong>Morpho Driver or RD Service Not Installed Properly<\/strong><\/h3>\n\n\n\n<p>Improper installation of the device driver or RD (Registered Device) service can lead to pop-up errors like <strong>Device Registration Failed<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udd27 Follow These Installation Steps:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Firstly <strong>Disconnect <\/strong>Morpho L0<\/li>\n\n\n\n<li>Uninstall any old Morpho drivers from <strong>Control Panel <\/strong>><strong> Programs and Features<\/strong>.<\/li>\n\n\n\n<li><strong>Permanently Delete <\/strong>Morpho related folders from C drive<\/li>\n\n\n\n<li>Set timezone to (<strong>UTC+5:30 Chennai, Kolkata, Mumbai, New Delhi<\/strong>) and set date &amp; time to automatic<\/li>\n\n\n\n<li><strong>Connect <\/strong>your Morpho L0 device now<\/li>\n\n\n\n<li><strong>Download <\/strong>the latest Driver from the official <a href=\"https:\/\/rdserviceonline.com\/\" data-type=\"link\" data-id=\"https:\/\/rdserviceonline.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Morpho website<\/a><\/li>\n\n\n\n<li>Run the installer as <strong>Administrator<\/strong><\/li>\n\n\n\n<li><strong>Restart <\/strong>your PC after installation<\/li>\n\n\n\n<li><strong>Check <\/strong>your Morpho L0 status<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"683\" height=\"191\" src=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-56.png\" alt=\"Morpho Device Registration Failed Press OK to retry\" class=\"wp-image-658\" srcset=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-56.png 683w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-56-300x84.png 300w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-56-150x42.png 150w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><figcaption class=\"wp-element-caption\"><strong>Uninstall <\/strong>already intalled Morpho Drivers<\/figcaption><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"438\" height=\"290\" src=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-58.png\" alt=\"Morpho Device Registration Failed Press OK to retry\" class=\"wp-image-660\" srcset=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-58.png 438w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-58-300x199.png 300w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-58-150x99.png 150w\" sizes=\"(max-width: 438px) 100vw, 438px\" \/><figcaption class=\"wp-element-caption\"><strong>Delete <\/strong>Morpho forlders from C driver<\/figcaption><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1011\" height=\"358\" src=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-60.png\" alt=\"Morpho Device Registration Failed Press OK to retry\" class=\"wp-image-663\" srcset=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-60.png 1011w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-60-300x106.png 300w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-60-768x272.png 768w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-60-150x53.png 150w\" sizes=\"(max-width: 1011px) 100vw, 1011px\" \/><figcaption class=\"wp-element-caption\">Set the timezone <strong>UTC +5:30 Chennai, Kolkata, Mumbai New Delhi<\/strong><\/figcaption><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"795\" height=\"576\" src=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-61.png\" alt=\"Morpho Device Registration Failed Press OK to retry\" class=\"wp-image-664\" srcset=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-61.png 795w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-61-300x217.png 300w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-61-768x556.png 768w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-61-150x109.png 150w\" sizes=\"(max-width: 795px) 100vw, 795px\" \/><figcaption class=\"wp-element-caption\"><strong>Download <\/strong>required driver as per your ARP-RD Compatibility List L0 RD<\/figcaption><\/figure><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"650\" src=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-62-1024x650.png\" alt=\"Morpho Device Registration Failed Press OK to retry\" class=\"wp-image-665\" srcset=\"https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-62-1024x650.png 1024w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-62-300x190.png 300w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-62-768x487.png 768w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-62-150x95.png 150w, https:\/\/computicslab.in\/blog\/wp-content\/uploads\/2025\/06\/image-62.png 1264w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Now <strong>install <\/strong>Morpho RD Service Driver<\/figcaption><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p>Make sure that both the <strong>device driver<\/strong> and <strong>RD service<\/strong> are installed and running properly. This resolves 90% of issues related to device registration.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2705 3. <strong>TLS 1.2 Not Enabled in Older Windows Versions<\/strong><\/h3>\n\n\n\n<p>Morpho devices communicate with UIDAI servers over the <strong>TLS 1.2<\/strong> protocol. But TLS 1.2 is <strong>not enabled by default<\/strong> in older Windows versions like Windows 7 and Windows 8.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udca1 Solution:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Install the <a href=\"https:\/\/www.catalog.update.microsoft.com\/Search.aspx?q=KB3140245\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.catalog.update.microsoft.com\/Search.aspx?q=KB3140245\" rel=\"noreferrer noopener\"><strong>KB3140245<\/strong> <\/a>Windows patch.<\/li>\n\n\n\n<li>Or simply download and apply our <strong>TLS 1.2 registry file<\/strong> to enable secure protocol support.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"text-align: center; margin: 40px 0;\">\n  <a href=\"https:\/\/computicslab.in\/download\/TLS.reg\" style=\"background-color:#007bff;color:#fff;padding:12px 25px;\n            font-size:16px;font-weight:500;text-decoration:none;\n            border-radius:0;display:inline-block;box-shadow:0 4px 12px rgba(0,0,0,0.1);margin:10px;\n            transition: background-color 0.3s ease;\" onmouseover=\"this.style.backgroundColor=&#039;#0056b3&#039;;\" onmouseout=\"this.style.backgroundColor=&#039;#007bff&#039;;\" download>\n    Download TLS Reg file here\n  <\/a>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udd04 After applying the patch:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Restart <\/strong>your computer.<\/li>\n\n\n\n<li><strong>Verify <\/strong>if the device is working properly.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcdd TLS Compatibility Summary:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Operating System<\/th><th>TLS 1.2 Enabled by Default<\/th><th>Registry Patch Needed<\/th><\/tr><\/thead><tbody><tr><td>Windows 7<\/td><td>\u274c No<\/td><td>\u2705 Yes<\/td><\/tr><tr><td>Windows 8 \/ 8.1<\/td><td>\u274c No<\/td><td>\u2705 Yes<\/td><\/tr><tr><td>Windows 10<\/td><td>\u2705 Yes<\/td><td>\u274c No (mostly)<\/td><\/tr><tr><td>Windows 11<\/td><td>\u2705 Yes<\/td><td>\u274c No<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\ud83d\udd27 It\u2019s also a good idea to update your .NET Framework to <strong>version 4.6 or higher<\/strong> for better compatibility.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u2705 Conclusion<\/h2>\n\n\n\n<p>To resolve the <strong>Device Registration Failed, Press OK to Retry<\/strong> issue with Morpho L0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705 Check if the device is <strong>whitelisted<\/strong>.<\/li>\n\n\n\n<li>\u2705 Ensure <strong>proper driver and RD service installation<\/strong>.<\/li>\n\n\n\n<li>\u2705 Enable <strong>TLS 1.2<\/strong> on older versions of Windows.<\/li>\n<\/ul>\n\n\n\n<p>If the issue still persists, consider upgrading to <strong>Morpho L1<\/strong> or <strong>Mantra L1<\/strong> biometric devices, as L0 devices are slowly being phased out by UIDAI. <\/p>\n\n\n\n<p>But in some cases, such as with <strong>SBI CSP users<\/strong>, L0 biometric devices are still required alongside L1 devices. However, considering that <strong>L1 devices are more secure, reliable, and scalable<\/strong>, it would make more sense for SBI to fully transition to L1-only as authentication with all services. Continuing to rely on L0 devices undermines the enhanced security and compliance benefits that L1 devices are designed to provide. It\u2019s high time that SBI and similar institutions <strong>re-evaluate their policies<\/strong> to align with modern security standards.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd17 Related Articles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/computicslab.in\/blog\/how-to-install-mantra-mfs110-l1-device-on-windows-pc-2025-step-by-step-guide\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/computicslab.in\/blog\/how-to-install-mantra-mfs110-l1-device-on-windows-pc-2025-step-by-step-guide\/\" rel=\"noreferrer noopener\">How to Install Mantra MFS110 L1 Device on Windows PC (2025 Step-by-Step Guide)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/computicslab.in\/blog\/morpho-l1-rd-service-installation-in-windows\/\" data-type=\"link\" data-id=\"https:\/\/computicslab.in\/blog\/morpho-l1-rd-service-installation-in-windows\/\" target=\"_blank\" rel=\"noreferrer noopener\">Morpho L1 RD Service Installation in Windows<\/a> <a href=\"https:\/\/computicslab.in\/blog\/how-to-install-mantra-mfs110-l1-device-on-windows-pc-2025-step-by-step-guide\" data-type=\"link\" data-id=\"https:\/\/computicslab.in\/blog\/how-to-install-mantra-mfs110-l1-device-on-windows-pc-2025-step-by-step-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">PC (2025 Step-by-Step Guide)<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you seeing the popup message for Morpho Device Registration Failed Press OK to retry when using a Morpho L0 &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Morpho Device Registration Failed Press OK to retry\" class=\"read-more button\" href=\"https:\/\/computicslab.in\/blog\/morpho-device-registration-failed-press-ok-to-retry\/#more-643\" aria-label=\"Read more about Morpho Device Registration Failed Press OK to retry\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":649,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[127],"tags":[168,169,167,172,174,175,173,179,171,178,177,166,170,176],"class_list":["post-643","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-troubleshooting","tag-device-registration-failed","tag-device-registration-failed-morpho-l0","tag-device-registration-failed-press-ok-to-retry","tag-how-to-fix-error-device-registration-failed-press-ok-to-retry","tag-how-to-install-morpho-l0-in-windows-10","tag-how-to-install-morpho-l0-in-windows-11","tag-how-to-install-morpho-l0-in-windows-7","tag-how-to-install-morpho-l1-device-in-windows","tag-how-to-solve-device-registration-failed-morpho-l0","tag-morpho-1300-e2-installation-guide","tag-morpho-1300-e3-l0-installation-guide","tag-morpho-device-registration-failed-press-ok-to-retry","tag-morpho-l0-device-registration-failed","tag-morpho-l0-installation-in-windows","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/computicslab.in\/blog\/wp-json\/wp\/v2\/posts\/643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/computicslab.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/computicslab.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/computicslab.in\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/computicslab.in\/blog\/wp-json\/wp\/v2\/comments?post=643"}],"version-history":[{"count":18,"href":"https:\/\/computicslab.in\/blog\/wp-json\/wp\/v2\/posts\/643\/revisions"}],"predecessor-version":[{"id":677,"href":"https:\/\/computicslab.in\/blog\/wp-json\/wp\/v2\/posts\/643\/revisions\/677"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/computicslab.in\/blog\/wp-json\/wp\/v2\/media\/649"}],"wp:attachment":[{"href":"https:\/\/computicslab.in\/blog\/wp-json\/wp\/v2\/media?parent=643"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/computicslab.in\/blog\/wp-json\/wp\/v2\/categories?post=643"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/computicslab.in\/blog\/wp-json\/wp\/v2\/tags?post=643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}